We want our patients to have a wonderful experience
The main thing that sets us apart is, and I get this feedback from patients a lot, we photograph everything. Every step – before we start care and into every phase of treatment during the treatment – we stop and review those photos. If there’s something we need more insight into, we can stop and take a CT scan. We have a CT scan in-house, and we can take a three-dimensional image and really be able to gain a much more comprehensive understanding of what’s going on. And then we communicate with the patient, through that imagery, to make adjustments on their care or just help them understand better before there’s really a lot of questions or concerns that come up. So we kind of head that off at the pass.
I think patients should choose to come to our practice, number one, because we spend the time to get to know them. Everybody comes in with a different set of circumstances, and we can’t help them in any way until we stop, take time to get to know them and what their goals are. It’s really important to us that we handle every patient like we would our own family member, really like a family member that’s coming to visit. And we want to be prepared for the visit. We want our facility to be immaculate. And then the way we receive them, through the entire process, we want to make sure that our patients have a wonderful experience. When we do that, then we can build trust, and the patients just feel a lot more at ease. They can get over some fears they may have and allow us to move on with, ultimately, the care we want to give. But it all starts with the experience.